Customer Relationship
Customer relationship management (CRM) is an approach to managing a company's interaction
with current and future customers. It often involves using technology to organize,
automate, and synchronize sales, marketing, customer service, and technical support.
CRM is a customer-oriented feature with service response based on customer input,
one-to-one solutions to customers' requirements, direct online communications with
customer and customer service centers that are intended to help customers solve
their issues. It includes the following functions:
Sales force automation, which implements sales promotion analysis, automates the
tracking of a client's account history for repeated sales or future sales, and ?oordinates
sales, marketing, call centers, and retail outlets.
Data warehouse technology, used to aggregate transaction information, to merge the
information with CRM products, and to provide key performance indicators.
CRM systems that track and measure marketing campaigns over multiple networks, tracking
customer analysis by customer clicks and sales.
SKPA Technologies Pvt. Ltd. choose to educate our prospective customer about running work and related aspects so that they can make an informed decision.
We come from a thought that every organization is different and hence have their specific problemion to cater to that particular area.
